TUNING YOUR COMMUNICATION INSTRUMENT - HOW TO SPEAK TO YOUR PATIENT’S LISTENING
Presented By: Linda Z. Sanet, COVT and Robert Nurisio, COVT
This course will cover the intangibles of the Vision Therapy room beginning with communication styles (verbal and non-verbal) to ensure each and every patient is treated with mutual respect and dignity, regardless of their individual skill level – following the teachings of psychologists Haim Ginott and Carol Dweck. Teachings will include responses which encourage safety, cooperation, and discussion of other ideas. Emphasis will be given to the Locus of Control and how the understanding that each individual has the ability to control their own outcome. Applications and demonstrations will be a large portion of this course as audience participation will be both welcomed and encouraged as we offer first-hand experiences of the importance of acknowledgment and validation without judgment. Also covered will be the importance of good preparation for each patient and how this facilitates good communication. Other areas to be covered taking patients seriously vs. personally, managing the circumstances rather than reacting to the person, coaching parents through the Socratic method while offering support at home, as well as encouraging the audience members to offer challenging situations they have experienced where applying these methods may be useful.